ABOUT US

Corporate Profile

We are a community DIY, Building Materials and Hardware store with the competitive edge of also being members of a big national brand. We live in the community we serve.

At  HMS Hardware & Builders Merchants, we specialise in service, which we know is crucial when supplying quality Building Materials and other Building Supplies. We pride ourselves in honest, friendly service from knowledgeable staff and a commitment that is unmatched by competitors.

We ensure that the building materials and hardware products we stock are what our customers require.

Our Membership with Essential Hardware (National Brand of over 260 independent members) ensures we always have access to competitive volume pricing for you, yet crucially, we remain independent entrepreneurs that can react to our own communities needs with 100% control of our store.

Our mission is to offer quality hardware products in a customer-friendly shopping environment. Our customers will get assistance quickly and will leave the store prepared to get the job done right the first time. We focus on anticipating the seasonal and regional needs of our customers and provide the best products at competitive prices.

Keys to Success

  • Located in Alfred Street within the CBD but away from the hustle and bustle with ample safe parking.
  • Each season has it’s own unique demand and we focus on this pattern and bring in local customers by marketing these items at competitive prices.
  • We offer in-store demos on tools and industrial equipment. We deliver in your area, we will source products for you, we offer credit, we are the only stockists of  DigiDoor. Our product assortment goes beyond DIY, hardware, decorating and building items, to include automotive and industrial coatings.
  • Store employees will be knowledgeable in home repairs/projects.  Our staff is given hands on training on power tools, industrial equipment, paint technology, hardware and electrical
  • We believe in giving back to our community and along with some of our valued suppliers, sponsor local schools, homes for the aged and    non profit organisations
  • We offer credit